Healthcare
There are many uses of an AI powered chatbot in the healthcare sector. AI chatbot powered by Dialogflow can help patients make appointments and booking for tests, it can give reminders to patients and help doctors plan their day better.
Insurance
Chatbots can assist clients to choose the right insurance policy. Chatbots can take up the redundant task of educating the customers on various process flows, policy comparison, and policy suggestion based on a rich database..
Hospitality
Conversations between customers and chatbot provide valuable insights into your guests habits and preferences. Knowing what they like, dislike, and the trends they follow helps the hotel make personalized recommendations
Education
With the change in technology, it becomes important that the same change is brought to education as well. To solve student’s doubts and help teaches out with other tasks, an AI Chatbot with Dialogflow could be very useful.
Banking
For businesses in the banking and finance industry, it has become rather mandatory to turn digital. Digital finance or fintech allows more flexibility and comfort for the customers. Customer queries can be solved in real time.
Entertainment
If entertainment companies and platforms providing OTT content have chatbots to assist in customer service, they can provide solutions on the go – like news updates, entertainment, music, and video streaming, gaming websites, etc.
Travel
Covid has made a very bad impact on travel industry. An AI Chatbot can help gain the momentum. It can handle and resolve customer queries quickly. It can also give suggestions so travellers get best offers and safety advice.
Manufacturing
Real Estate
Unlike real estate agents, who might not be available round the clock, Chatbots provide your customers with information outside of working hours. Improved leads qualifying. Automated scheduling. Effective follow-ups
Restaurants
Chatbots are adept at building engagement with customers, be it online or in your restaurant. They can do recommendations, take orders, offer special deals, and answer any questions or concerns through a fun, conversational interface.
Media
Malls
Chatbots can answer guest questions promptly, enabling the guest to then enjoy a more personalized and frictionless experience while visiting Mall. Chatbots can answer questions about opening hours, services, restaurants and much more.
Call Center
They can replace or augment live chat agents. They can reply to FAQs or provide simple and timely information. A chatbot could provide correct answers, directly reply or even escalate to the requested person in case bot fails to answer the question.
Retail
Chatbots are specially programmed robots that interact with customers and simulate human conversation through artificial intelligence (AI). Chatbots can handle interactions with customers for e-commerce companies.
Ecommerce
If you are in the eCommerce industry, you must be dealing with many customers on a regular basis. Bots can help your customers with Quick checkout and product browsing, Automated general queries and Shipping updates etc.
Logistics
In logistics, the confidence of order visibility and its status is important in customer service. Bots avoid the long offline queue and provide real-time tracking of the order. Instead of waiting for hours, the customer can simply ask the chatbot.
Pharmacy
Chatbots can integrate into a company’s CRM system and automate repetitive processes that pharmaceutical sales representatives face e.g. reminder updates, setting up meetings with HCPs, placing sample orders, etc.
Events
Chatbots for events are being used to not only sell more tickets, but also to increase engagement and act as a personal assistant for those attending. A chatbot will play an integral role before, after, and during the event.
Non Profit
Government
Chatbots are becoming the default support solution for most services. They can process service requests in huge numbers, work round the clock, and can help government and civic bodies fulfil their duties at significantly lower costs.